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Case Study: Training Solutions for Distributed Sales Teams

ADT Security Services used Cerulean Infotech's expertise to build ADTCompanion.com as a resource for Service Providers that re-sell the ADT QuietCareTM product and ADT Companion Services.

ADT Security Services is America's number one provider of electronic security systems and services. The QuietCareTM product is a patented, state-of-the-art, home health security system that notifies service providers of changes in activities of daily living that could signal medical emergencies. The accompanying Personal Response System (PRS) gives seniors 24-hour monitored assurance in the event of medical emergencies

ADT provides a range of service that include Community Q&A, Marketing tools and tips, Training modules, Marketing materials, etc through the internet to service providers to support the sales, marketing and post-sales requirements.

The ADT Companion Services R Provider Program has the following functions:

Online Training
  • Password protected accounts
  • Training modules
  • Reports on status of training
  • Product information
Marketing
  • Password protected accounts
  • Email marketing
  • Mailing list creation and maintenance
  • Marketing materials is library
Community Q & A
  • Comparison service Q&A
  • Quiet Care Q&A
  • Submission of questions
Account Management
  • Change profile information
  • Change access information
Technology Used
  • Application Development: Java, EJB and JSP
  • Web Server: Tomcat and Apache
  • Database: MYSQL